A single story can do more for your culture and your brand. Here's how empowerment drives customer service and brings your customers back.

If you’re a manager or a leader, it’s still one of the hardest things you have to do. Here’s how to do it with emotional intelligence.

Indecisive clients are everywhere. It’s a pretty safe bet that you will encounter one (or more) at some point in your career. This week, we asked seven ...

A barista has been applauded for their response to a grumpy customer’s insistence on ordering “his usual”: asking him to recite his order, every time. The barista and original poster (OP), user ...

Alas, this is easier said than done. When someone comes to you with a problem, they can be angry, stubborn, mercurial, and—let’s be honest—extremely frustrating. Some of this just comes with the ...

Cloud data company Snowflake entered into a $200 million multi-year AI deal with OpenAI on Monday, the latest signal that enterprise AI competition continues to heat up. Under the deal, Snowflake’s 12 ...

It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...

Relationships can feel like both a blessing and the bane of your existence, a source of joy and a source of frustration or resentment. At some point, each of us is faced with a clingy child, a ...

Add Yahoo as a preferred source to see more of our stories on Google. A heated exchange may stem from something deeper than the issue at hand. skynesher/E+ via Getty Images Relationships can feel like ...

Jessica A. Stern does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond ...

(The Conversation is an independent and nonprofit source of news, analysis and commentary from academic experts.) Jessica A. Stern, Pomona College (THE CONVERSATION) Relationships can feel like both a ...

One of life’s frustrations is having to deal with difficult people. Everyone has to interact with them. There is no escaping these troublesome individuals. You can encounter them in virtually any ...