Insure.com reports that Amica ranked as the top home insurance provider for 2026, followed by Travelers and Allstate, based ...

Customers Bank, the $24 billion subsidiary of Customers Bancorp (NYSE: CUBI), today announced a Net Promoter Score (NPS) of 81 for 2025—an 8-point increase over last year’s score of 73. This result ...

MIDLAND The latest findings of the 2025 Utility Trusted Brand & Customer Engagement: Residential study, which tracks the ...

"A perfect score means every little detail, from product knowledge to fit, care, and service, met the highest standards," ...

Insure.com reports that the best auto insurance for 2026 includes Travelers, GEICO, and Nationwide, with premiums varying ...

RG Newport named top performer by Enterprise Rent-A-Car for world-class customer service, achieving high NPS for repair quality and satisfaction ...

Doordash boss Tony Xu unleashed an expletive-laden denial to a viral Reddit post accusing an unnamed food delivery app of ...

With plenty of travel agents to chose from, which one is best for your next trip? Enter Which?, and a survey of 2,500 ...

Scott Nyerges is a former senior editor and content strategist at U.S. News & World Report, where he led coverage of car insurance and other personal insurance lines. He's also served as a managing ...

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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Customer experience shapes brand perception and loyalty, but gaps prevent many organizations from optimizing performance effectively. Jim DeLoach of Protiviti examines findings showing that while 47% ...