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The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

Jeff Bezos remains Amazon's largest shareholder with an 8% stake, valued at about $187 billion. Institutional investors like Vanguard and BlackRock own over 65% of Amazon. Amazon stock can be ...

LAS VEGAS--(BUSINESS WIRE)--Deepgram, the world’s most realistic and real-time Voice AI platform, today announced integration of its enterprise-grade speech-to-text (STT) and text-to-speech (TTS) ...

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...

Lambda has raised more than $1.5B in Series E funding, which the cloud company plans to invest in expanding access to artificial intelligence. "This round of funding helps enable Lambda to develop ...

AI cloud startup Lambda announced a multibillion-dollar partnership with Microsoft to build AI infrastructure powered by Nvidia chips. The Nvidia-backed firm has had a relationship with Microsoft ...

Amazon Prime is Amazon’s all-encompassing subscription service. With the monolithic brand moving from originally just retail onto streaming, gaming, food shopping, and more over the years, it makes ...

Today in at an event in New York, Amazon announced new Kindle e-readers, Fire TV televisions and streaming sticks, Echo speakers, Ring and Blink cameras and lots of Alexa and AI services. We've ...