While plenty of companies are launching VOC programs, most are just getting started. Last year, a survey by Temkin Group found that of 105 companies with formal VOC programs, 63% were still “figuring ...

Artificial intelligence (AI) is reshaping how businesses interpret the Voice of the Customer (VoC), elevating customer feedback to actionable insights for product enhancement and proactive service.

A student in a nurse assistant vocational tech program. Good voc-tech programs can help address both the student debt and skilled labor crises. Credit: Terrell Clark for The Hechinger Report The ...

Customer expectations today evolve at lightning speed, and businesses face the pressing challenge of not just hearing their customers, but acting on their feedback instantly. By integrating real-time ...

Vocational rehabilitation should pay for out-of-state services including postsecondary programs for those with autism or intellectual disabilities if similar options cannot be found within their ...

In an era where AI and digital transformation dominate boardroom discussions, many leaders are overlooking the most fundamental principle of business success: truly understanding the voice of their ...

Forbes contributors publish independent expert analyses and insights. Manno writes on education, workforce training, and career pathways. “Low esteem, little clout” was the shorthand way Jeannie Oaks ...

Fort Bend County Commissioners Court is held at the Fort Bend County Courthouse. Fort Bend County has set aside $2 million for a vocational training center it plans to construct in its juvenile ...