A semester at Disney World shaped how I think about CX: empower employees, master the basics and turn insight into repeatable magic.

The X INDEX India '25 maps what it calls the widening gap between brand promise and lived customer experience, a gap Havas CX ...

According to the wisdom of this episode's guest, Pam Didner, the customer journey is best approached by B2B marketers not from the customer's perspective but from consideration of the touchpoints they ...

They'll no longer treat customer experience, employee experience, and partner experience as separate disciplines.

Zapier reports on the importance of AI governance, emphasizing its role in ethical, secure, and responsible AI use while managing risks and building trust.

The environment already reflects a slowdown in growth expectations and software has been feeling it for years. Retention and ...

Strategic consultants can drive meaningful innovation by fostering experimentation, leveraging data and integrating diverse ...

Ivan Stefanov, CEO and Co-Founder of NOTO, shares how AI, machine learning and unified platforms are reshaping financial crime prevention for institutions ...

Johnson Controls International plc ( JCI) Citi's Global Industrial Tech & Mobility Conference 2026 February 19, 2026 8:00 AM EST Again, we're very excited to start day 3 of our conference with Johnson ...

• Intelligent Delivery: Knowledge assets decay rapidly without active curation. Enterprise intelligence includes self-healing ...

Reduces turnaround development time of new journeys by over 60% BENGALURU, India, Feb ...

Trish Wethman says it’s time to move beyond NPS debates, reconnect with customers and rebuild trust in the age of AI.