Salesforce's telephony partners can now implement external routing directly in Salesforce Omni-Channel. In the Summer 2017 release customers can request to have this feature enabled, and have their ...

SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (NASDAQ: FIVN) today announced the availability of Five9 Service Cloud Voice for Partner Telephony, the latest evolution of its integration with Salesforce.

HOLMDEL, N.J., June 28, 2021 /PRNewswire/ -- Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that it has ...

CHICAGO--(BUSINESS WIRE)--Natterbox has today announced its latest integration with Salesforce’s Service Cloud Voice product. Service Cloud Voice brings together phone, digital channels and CRM data ...

Bucher + Suter customers can benefit from Cisco Contact Center integration directly via Salesforce Service Cloud Voice with b+s Connects. BERN, Switzerland, July 1, 2021 /PRNewswire/ -- Bucher + Suter ...

Salesforce wants to get everyone talking. New voice capabilities are at the center of announcements to open its annual Dreamforce conference today. Most notable is the integration of telephony ...