New agentic Copilot and Virtual Agent capabilities with native A2A and MCP interoperability help enterprises accelerate readiness for large-scale, responsible AI orchestration that fuels operating ...
Welcome to this week’s No Jitter Roll, our regular roundup of product news in the enterprise communication technology space. This week: Genesys launches agentic copilot and virtual agent capabilities; ...
SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced continued strong momentum during the third quarter of fiscal year 2026 (Aug. 1 – ...
Recent customer examples include Rochester Regional Health, which implemented Genesys Cloud Agent Copilot and realized a 20-second reduction in average handle time, and multinational digital financial ...
Artificial intelligence is "completely reshaping the way companies interact with their customers," and agentic AI is not just the future but the most transformational technology of our times, Genesys ...
NASHVILLE — Musicians in the country music capital of the world are either one of two things: the cover band playing at Luke Bryan's bar on Broadway or Luke Bryan himself. Genesys clearly wants to be ...
SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today released its Fiscal Year 2025 Sustainability Report (Feb. 1, 2024 – Jan. 31, 2025), ...
Genesys Cloud AI ARR grows more than 2X the rate of Genesys Cloud ARR during the period Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced continued strong ...
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