“Respondents are three times likelier now than before the [COVID-19] crisis to say that at least 80 percent of their customer interactions are digital in nature,” says management consulting firm ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Digital transformation and customer experience go hand in hand.

Reimagining business for the digital age is the number-one priority for many of today's top executives. We offer practical advice and examples of how to do it right. Read now Perhaps the biggest ...

In today’s ever-changing markets, business leaders understand the benefits of digital transformation. In fact, a PwC study found that 60% of executives worldwide believe enterprise digital ...

While the pandemic may have seen a huge increase in the number of digital transformation projects undertaken by organisations of all kinds, it seems their success rate is no better than it ever was.