Keeping a customer relationship scorecard can help your business employees be aware of their duties and the way they are supposed to interact with customers on a regular basis. The customer ...

Quality assurance (QA) refers to the agent and call center support provided to customers before, during, and after they purchase and use a company's products or services. Call centers use their QA ...

LENOX >> Prevailing wisdom has it that customer service has shifted from art to afterthought, especially among those national merchants who hide behind impenetrable walls of automated menus and ...

It is essential for business owners to define good customer and client service practices. While there are certain individual principles of quality customer care, there are also degrees and differences ...

Opinions expressed by Entrepreneur contributors are their own. Your customers’ expectations are increasing. Experts say this is one of the top challenges companies will face in 2023. And in today’s ...

In business, getting people in the door is a key to success. But an even bigger challenge you'll face is to keep customers coming back. A buyer who makes one purchase is likely an impulse buy or a buy ...