Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...

With this letter and questionnaire we propose a collective inquiry into the state of exploitation in Call Centers. Furthermore we want to contribute to a renewed and general debate of the aims and ...

Understanding your customers, listening to feedback and empowering employees with the right technology will go a long way to satisfying customer needs. It's a customer-centric world. The call center ...