During the big Chile power outage, almost all homes and businesses went dark. Earlier this week, I found myself with a front-row seat to an unexpected natural experiment in business continuity. As I ...

Customer experience has evolved beyond memorable moments. Today’s most valuable experiences drive transformation, delivering outcomes that change behavior, confidence, and long-term value.

Paris, March 3, 2025 – The first edition of the Capgemini Research Institute’s new annual study ‘The B2B pulse: Top six expectations of telecoms’ business customers’, published today, reveals a ...

Strengthen your customer relationships by addressing these eight key customer experience failures.

Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service can be ...

DENVER--(BUSINESS WIRE)--CSG ® (NASDAQ: CSGS) today released its 2025 State of the Customer Experience Report, which identifies four winning strategies for brands to begin tangibly improving their ...

On May 15th, which will be the 17th anniversary of the company’s founding, join Nextiva to celebrate the future of customer experience—where AI-driven technology empowers the people redefining how ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

The debate surrounding tariffs usually centers on economics, politics, and international trade relationships. We’ll leave those discussions to the experts. As a customer experience professional, I ...

A first-hand experience with frustrated customers revealed how critical every interaction is in shaping a business’s reputation. Early career challenges can influence how leaders design systems, ...

DUBAI — Dimension Data, the $8 billion global technology integrator and managed services provider for hybrid IT, on Saturday revealed the findings of its annual CX Benchmarking Report. It urges ...